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Find answers, guides, and support for everything Mavrilo.
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Frequently Asked Questions
Account & Billing
How do I start my free trial?
Sign up at mavrilo.in/register — no credit card required. Your 7-day free trial starts immediately with full access to all features on the Growth plan.
Can I change my plan anytime?
Yes. You can upgrade or downgrade your plan at any time from Settings → Billing. Upgrades take effect immediately; downgrades take effect at your next renewal.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, RuPay) and UPI via Razorpay. All payments are in INR.
How do I cancel my subscription?
Go to Settings → Billing → Cancel Plan. Your access continues until the end of the current billing period. No cancellation fees.
Social Accounts
Which platforms does Mavrilo support?
Currently Facebook Pages and Instagram Business accounts. Twitter/X, LinkedIn, and Threads are coming soon.
Why can't I connect my Instagram personal account?
Instagram only allows business/creator accounts to connect via the API. Convert your Instagram to a Business or Creator account in the Instagram app first.
My Facebook token expired — what do I do?
Go to Settings → Social Accounts and click "Reconnect" next to your Facebook page. This refreshes the access token.
Publishing & Scheduling
What is the "Published Posts" limit?
It's the number of posts that are actually published to social platforms each month. Drafts and scheduled (not yet published) posts don't count toward this limit.
Can I schedule posts in bulk?
Yes — use the Content Calendar view to drag and drop posts, or upload a CSV for bulk scheduling. Available on all paid plans.
Why did my post fail to publish?
Common reasons: expired social token (reconnect the account), missing media format (Instagram requires images/videos), or your monthly published posts limit was reached.
AI & Autopilot
What counts as an AI Action?
Any AI-powered operation: generating a caption, creating hashtags, generating an image, researching a topic, running Autopilot replies — each counts as 1 AI Action.
Does AI Autopilot reply automatically without my approval?
By default, Autopilot generates suggestions for your review. You can enable fully automatic replies in Autopilot settings once you've reviewed and approved the AI's tone.
Is my data used to train the AI?
No. Mavrilo runs AI locally on our own servers (Ollama). Your content never leaves our infrastructure and is never used to train any external AI model.
Still need help?
Our support team responds within 24 hours on business days.