Unified Inbox
Managing DMs across platforms
3 min read
The Unified Inbox brings all direct messages from Facebook and Instagram into one place so you never miss a conversation.
Inbox overview
Messages are organised by conversation. Each conversation shows the platform, sender name, last message, and status (Open, Pending, Resolved, Archived).
Replying to a DM
1
Open the conversation
Click any conversation in the inbox list.
2
Type your reply
Use the text box at the bottom. Click the ✨ AI button to generate a smart reply suggestion.
3
Send
Press Enter or click Send. The message is delivered via the platform's API.
Conversation statuses
- Open — needs attention
- Pending — waiting for customer reply
- Resolved — conversation complete
- Archived — stored for reference, not shown in main inbox
Tip: Use keyboard shortcut R to quickly resolve a conversation, or A to archive it.